When a computer problem occurs why do a lot of companies who provide IT support fail to focus on the impact to their client’s business rather than simply on the computer problem?
Computers are now an integral element of every business throughout the land and sadly they occasionally go wrong! So it’s obvious that computer problems can result in serious problems and hardship for a business.
As a business owner and/or PC user, you can often be left feeling frustrated and lonely when you encounter a problem. In fact I know that’s how I felt when my original consultancy business had problems and I was left in a vacuum by those who supported me not understanding the impact on my business.
This problem is further compounded by the findings in a recent article that stated 22% of SMEs believe that when they take into account lost time and productivity that they’d lost £5,000 worth of business per annum. Oh that’s OK because the cost of IT support will be far greater than the £5,000 lost! Not so. For the majority of SMEs the cost of IT support is significantly less than £5,000.
David Thomas 
It may seem obvious that technology can impact a business but how many businesses actually assess what impact poor or failing technology has cost their business. Without wishing to be controversial I’d estimate that less than 1% of SMEs understand the financial impact. Technology can be a fantastic enabler but it can equally be a train on costs without you even noticing.
to replace the PC but with a small amount of checking it’s possible not only speed-up the PC but to also save yourself money.